What are your five 15 second sound bites? What is the benefit to the customer? Example from changing to RFID
Our library is providing better service now that the team can spend more time with our customers.
We aren’t tied up with checkout or check in.
We have been trained in more book and database knowledge.
We are doing important work we didn’t have time for before.
We can also maintain the stock better so that the customers can browse more easily.
Our new layout means you will be able to find things more easily.
The recently returned books have been hidden away for hours and now they are out on trolleys for you immediately. This means more books to choose from.
We are trying to reduce strain injuries – check in and checkout processes involve over 1500 motions per hour.[1]
There are no worries about privacy with the new system. Your data is safely housed in our library system and not in that tag. We do not archive borrowing information for any customer.
We will be able to track the books more easily and stock-taking will be faster.
[1] Making Sense of RFID; Smart, Laura. Libraryjournal.com Oct 15 2004
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