"Fiona is an exceptional presenter who provides practical tools and ideas to implement in the business straight away. She is able to draw on her experience in a number of very different industries and make them relevant to her audience. Even though our industry is facing tough times at the moment, Fiona has been able to motivate business owners to act on her advice and make a difference to their business."
Sharon Ible, Business Skills Development Officer, Nursery & Garden Industry Queensland
"I am currently replanning my service around RFID plus a complete refurbishment of one of my centres. As a consultant, Fiona brings a unique set of experiences. She has enabled me to get a grip on what I am trying to do and I look forward to her working in more depth with my staff."
Christine McAllister, Head of Learning Resources and ILT, Blackpool and the Fylde College,UK
“Fiona’s training has given our staff the confidence to make changes for the better to our buildings and to the presentation of our stock. Most importantly though, we all now think about how we present and promote our core service, and that is foremost in everything we do.”
Sue Jarvis Slough Council, UK 2006
"Fiona Emberton worked with our staff for a series of workshops, designed to facilitiate cultural change and customer service excellence. Fiona engaged the groups brilliantly, with an ability to bring on board those who initially may have been less than enthusiastic about the direction in which we needed to go for the future. Fiona's warmth and empathy encouraged people to explore new options in service delivery and workplace change, and her professional expertise engendered much respect.
As a result we developed a new action plan to ensure that "the way we do things round here" and our service standards become second nature for all staff. Fiona's work with us generated the mechanisms by which we will stay on track to provide best service delivery, and to create and maintain an environment which attracts our clients, promotes our services and facilities, and in which we are proud to work."
Marion Wilson, University of Newcastle, Australia
"Fiona was informative, entertaining and humourous throughout – I have learned a number of new techniques… Thank you! I thoroughly enjoyed the day and know this is just the starting point we needed to address issues such as image and delivery."
JB - senior team, Lancashire CLIS
“Thanks for being the catalyst to firmly establish a better and healthier culture here Fiona. It’s a different, more vibrant and forward-focused place since your workshops.”
Faye Clarke, Director Libraries, Hamilton, New Zealand
"The whole day was exhilarating thanks to Fiona. Her enthusiasm and ‘can do’ attitude is so infectious. Thanks Fiona for a brill day. Fiona’s willingness to discuss and preparedness to be open and non-prescriptive were helpful."
DB Lancashire, UK
“Thanks very much for this report. We also enjoyed working with Fiona. She was absolutely spot on - energetic, focused, clear and connected! Our staff have been recharged, and are now eager to move forward together.”
Louise Bauer, Library Services Manager, Caloundra City Council, Qld, Australia
"Knowledgeable, humourous and sufficiently skilled in handling any dissent. Good illustrations from her vast range of experience. Challenging, informative. Clear understandable principles and techniques. Emphasis on targets and plans which was good. Great that you challenged us and didn’t let us off the hook easily. Congratulations!"
AT Lancashire
